Opening times
Monday to Friday 7.30am to 5pm
Telephone
01493 452500
Location
Executive corridor
Our IT department, also known as Digital Health, are responsible for the development, implementation, and support of the IT systems, services, and infrastructure across the Trust. These systems comprise of Trust-wide clinical, individual specialist, and a range of corporate systems.
The department comprises of teams of staff split between Service Delivery and Service Development. The role of Service Delivery is with regard to supporting our colleagues and the use of their IT systems; taking calls through our Service Desk, and providing additional support with our Desktop and Application support teams.
The Service Development team’s role is to support the Trust to manage new projects and upgrading existing systems. This team is split into the Technical Infrastructure, Software Development, Security and Project Management.
In the latest milestone on its journey towards implementing comprehensive, integrated digital health across its hospital sites, the Trust has now achieved ISO27001 accreditation, the internationally recognised standard for information security.
This accreditation was successfully renewed in 2024.
In addition to this the Trust has gained Cyber Essentials Certification which provides further assurance regarding Information Security.
What services are provided?
- Service Desk – operating between 07:30 and 17:00, contactable by visiting, by phone or portal. They aim to resolve as many problems and requests as possible at the first point of contact.
- Desktop Support Team – to resolve issues with IT devices that are used by our customers. These will include PCs, laptops, printers and mobile devices.
- Applications Support and Training – helping our customers use their IT systems, and liaison with suppliers and the other technical teams.
- Infrastructure team – these are the ‘back-office’ technical team, with the specialist skills that keep the core server and network systems running smoothly.
- Software Development – the provision of new applications; building and maintaining bespoke software, built in conjunction with our customers, for our customers.
- Project Management – providing extensive professional management of implementing new systems and services, working in tandem with our customers and other supporting departments.
- IT Security Team – This team ensures the security of IT Systems and Services, and all the data held on those systems. The team operate an ISO27000 based Information Security Management System and have gained this accreditation.