Opening times
Monday to Friday 7am to 9pm
Telephone
If you wish to make a change to your registered address please telephone the team on 01493 452247, 453677 or 452148
Health Records are a sub-section of Information Services and sit within the Corporate Division at the Trust.
The Health Records Department is responsible for the safe movement of paper based patient Health Care Files from the Health Records Library out into the Trust, so that the right information about each patient is available in the right place and at the right time.
The Trust has an electronic Health Record system (e-HR), so the majority of patient records are scanned into an electronic format. For each new patient attendance, a paper Health Care File is created so that the Trust collects all of the important information about the patient’s treatment by the Hospital. This is then scanned at a later date to add to the existing electronic record.
All patients have the legal right to see or have a copy of their own Health Records.
Individuals who want to see a copy of the information an organisation holds about them can make a Subject Access Request (SAR).
The Trust has one month in which to complete Subject Access Request applications. There is now no charge for individuals or third parties unless there are exceptional circumstances.
In addition, relatives of deceased patients may be able to have access to the Health Records under the Access to Health Records Act 1990, providing they are able to provide proof of entitlement to act as the personal representative of the deceased or are making a claim arising from the patient's death.
